All work
Workflow Automation · 2024
AI Email Triage & Auto-Reply System
Classifies, prioritizes, and drafts context-aware replies for a shared inbox.
Workflow automationLLM APIEmail APICRM integrationSpreadsheets
The problem
A shared inbox was a bottleneck — important messages buried under routine ones, slow first responses, and no record of what had been handled.
What I built
I built the flow on a workflow-automation platform with an LLM for classification and drafting. Each message is categorized, priority-scored, and matched to context before a draft reply is prepared; the interaction is logged to the CRM so nothing falls through.
The outcome
Turned an overflowing inbox into a triaged queue with replies already drafted, so the team responds faster and the history is captured automatically.
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